The problem today
The work is split. The file is not.
Banks and regulated desks still run agents in a chat window, relationships in a CRM, and KYC, KYB, and AML in a side tool. When someone asks who did what, there is no one record to produce.
Agents off the record
Notes, drafts, and checks live in prompts the institution cannot defend.
Three systems, no file
CRM, screening, and chat do not share a contact or company.
A house model you did not choose
Switching vendors means re-teaching the desk. The file is still not in one place.





